Thank you for subscribing to Southern and London Times. As a provider of digital content and print subscriptions, our refund and return policy is as follows:
1. Digital Access
Due to the nature of digital content, we generally do not offer refunds for digital access subscriptions. Once you have accessed our online articles and features, the subscription fee is non-refundable.
However, if you experience technical issues that prevent you from accessing the digital content, please contact us at [email protected], and we will make every effort to resolve the issue. If we are unable to resolve the issue, we may, at our discretion, offer a partial refund or an extension of your subscription.
2. Print Subscriptions
Print subscriptions are non-refundable. You may cancel your subscription at any time, but no refunds will be provided for the remaining portion of your subscription period.
If you receive a damaged or defective print issue, please contact us at [email protected] within 14 days of receipt, and we will arrange for a replacement to be sent to you.
3. Single Print Issues
Single print issues are non-refundable, except in the case of damaged or defective issues. If you receive a damaged or defective print issue, please contact us at [email protected] within 14 days of receipt, and we will arrange for a replacement to be sent to you.
4. Cancellation Policy
You may cancel your print or digital subscription at any time. To cancel your subscription, please contact us at [email protected]. No refunds will be provided for the remaining portion of your subscription period.
5. Exceptions
We may, at our discretion, offer refunds in exceptional circumstances. Any such refunds will be determined on a case-by-case basis.
6. Contact Information
If you have any questions about our refund and return policy, please contact us at [email protected].
